Frequently Asked Questions

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📱 About Vibe

What is Vibe?

Vibe is Taiwan's first anonymous nightlife table-matching social app. Our smart algorithm matches you with like-minded people based on music taste, drinking habits, and social style, helping you find new friends at bars and clubs.

Who is Vibe for?

Anyone 18 years or older who enjoys nightlife and wants to meet new people. Whether you're new in town, looking for weekend plans, or just love exploring different bars and clubs.

How is Vibe different from dating apps?

Vibe is not a traditional dating app. Key differences:

  • Group social: We do "table matching" not "date matching" — you meet a group, not just one person
  • Anonymous protection: Stay anonymous until you meet, reducing social pressure
  • Offline focus: The goal is real face-to-face interaction, not endless online chatting
  • Venue-based: Meet directly at partner bars/clubs with atmosphere and vibes

🎯 Matching & Table Matching

What is "Daily Card Draw"?

Every day, the system carefully selects one match for you based on your preferences. This isn't a swipe-left-swipe-right model — it's one thoughtfully chosen person per day.

  • Free users: 1 match per day
  • Premium users: Can answer daily quizzes to increase match rate with users who share similar interests

A new surprise every day — check in to see who your match is!

How does Anonymous Table Matching work?

Anonymous Table Matching is Vibe's core feature:

  • Sign up for events: Choose bar events that interest you
  • System assigns tables: Algorithm groups you based on interests, age, and social style
  • Stay anonymous: Before the event, you only see nicknames and basic info
  • Meet in person: Show up at the partner venue and enjoy exclusive perks
  • Rate after: Rate your experience to help improve future matching
  • Add friends: Connect with people you enjoyed meeting

🔐 Account & Verification

Why is KYC verification required?

KYC verification protects all users by preventing minors, fake accounts, and fraud. Your identity data is encrypted and never shown to other users.

How do I delete my account?

You can delete your account anytime:

All personal data will be permanently deleted within 30 days. You must wait 30 days before re-registering with the same phone number. See Account Deletion Info.

💎 Subscription & Payment

Is Vibe free?

Core features are completely free, including 1 daily card match, anonymous table matching, basic chat, and the achievement system. Premium subscription unlocks additional features like daily quizzes to boost match rates with similar-interest users.

How do I cancel my subscription?

Subscriptions are managed through your app store:

  • iOS: Settings → Apple ID → Subscriptions → Vibe → Cancel
  • Android: Google Play → Payments & Subscriptions → Subscriptions → Vibe → Cancel
What are Vibe Coins?

Vibe Coins are in-app virtual currency earned through daily logins, attending events, unlocking achievements, and social interactions. They can be redeemed for various rewards.

🛡️ Safety & Privacy

Is Vibe safe?

Safety is our top priority. We use KYC verification, AI content moderation, 24/7 human review teams, encrypted chat, WAF protection, and one-tap reporting.

Can others see my real identity?

No. Other users can only see your nickname, avatar, and interest tags. Your real name, ID number, and phone number are never visible to other users.

Will my data be sold to third parties?

Absolutely not. We never sell personal data. Your data is only used to provide and improve Vibe services. See our Privacy Policy.

Still have questions?

Our support team is here to help

📧 support@vibe-ltd.com

General inquiries: 48h response | Safety issues: 24h response